Refunds and cancellation

Last updated 15 November 2026

Before you pay

The homepage we build for you is free. If you decide not to go ahead, you owe nothing and there is nothing to cancel.

Website builds

We guarantee four things on every website build:

• Your site is live 14 days after we receive your content (21 days for the 15-page website).
• It scores 90 or higher on Google's mobile speed test on launch day.
• Every page has a quote button on the first phone screen.
• A working instant estimate calculator.

If we miss any of these and cannot fix it within 7 days of you telling us, we refund everything you paid for the build.

The delivery guarantee does not apply to days we spend waiting for your content, your approval or access to your domain.

If you change your mind

Once you approve the homepage and pay the first 50%, we start work, and that payment is not refundable for a change of mind. If you stop the project before launch, you do not owe the second 50%.

Monthly upkeep

Cancel at any time with 30 days' notice by emailing hello@picketpixel.com. Monthly plans are not refunded for the month in progress. Annual plans are refunded for each full month not used. When upkeep ends we hand over your website files.

How refunds are paid

To the bank account the payment came from, within 10 business days of agreeing the refund.

Contact

PicketPixel™
Nagwain, Aut, Tehsil Mandi, Himachal Pradesh, India, 175121
hello@picketpixel.com